Stable quality & fast delivery

Strict quality control system

 Our production process follows the international standard quality management system, each product has gone through a number of strict testing and verification procedures before delivery, including sound quality test, durability test, battery performance test, etc., to ensure that each product meets the high quality standards.

 Our quality management system meets ISO 9001 international quality management standards, ensuring that every step of product design, production and testing meets internationally recognized high standards.

 Each product has more than 100 detailed tests before delivery, including audio performance tests, battery life tests, physical durability tests (e. g. drop tests, stress tests), and environmental adaptability tests (such as temperature and humidity tests).

 We are committed to the zero defect production process, the qualified rate remains above 99.8%. To achieve this goal, we implement real-time monitoring and automatic defect detection systems on the production line.

 Strictly screen suppliers and conduct regular quality audit of suppliers to ensure that all raw materials and components entering the production line meet our high quality standards.

Established a continuously improved quality management mechanism to regularly collect and analyze product performance data, customer feedback and market trends to guide continuous product optimization and upgrading.

 Efficient production capacity

 With advanced production lines and automation equipment, to achieve an efficient production process. This not only improves the production speed, but also ensures the consistency and quality stability of each batch of products.

 Our production line automation rate reached 50%, the use of advanced automation equipment, significantly improve the production efficiency and consistency. This enables us to respond to changing market demand while ensuring high quality.

 Through the optimized production process and efficient supply chain management, the production cycle time of our standard products is shortened to 7 days, and the production cycle of specially c

ustomized products is also controlled within 15 days, far lower than the industry average level.

 It has the production capacity to produce more than 100,000 pieces of headphones per month, while maintaining a high level of quality control. This capacity allows us to easily cope with seasonal peaks and large order demand. 

Production processes and equipment are regularly reviewed and upgraded to ensure that our production capacity is pace with the latest technology and market demand. We continue to invest in R & d and production technologies to maintain and enhance our efficient production capacity.

 Timely logistics and distribution 

 Working with a number of international logistics companies to ensure that every step of product transportation from the factory to customers is fast and efficient, greatly shortening the waiting time of customers.

 It has established a global logistics and distribution network, and cooperated with a number of well-known international logistics companies, including DHL, FedEx, UPS, etc., to ensure that customers all over the world can enjoy fast and reliable delivery services.

 Each order provides real-time logistics tracking information, so that customers can know the latest delivery status of the order at any time, and they can grasp every step from delivery to delivery.

All products are strictly packaged before shipment to ensure the safety and integrity of the package. In addition, package insurance services are provided to ensure the product safety of customers during transportation.

 Inventory management optimization

 Through accurate inventory management and demand forecasting system, we can replenish inventory in time and reduce the risk of supply chain interruption. This optimization ensures that we can respond quickly to order demand, even at peak times.

 We adopt the advanced inventory management system to realize the real-time update and automated management of inventory data. This system enables accurate monitoring of inventory levels to ensure the timeliness and efficiency of product supply.

 Using big data analysis and market trend forecasting tools, we are able to accurately predict the market demand for different products, optimize the inventory structure, and reduce excess or shortages. This ensures that customer needs are met even during the peak season.

 The average replenishment cycle time of our materials is 72 hours, that is, the time from the confirmation of insufficient inventory to the completion of the replenishment is not more than three days. This efficient replenishment capacity ensures the sustainability of product production.

Through refined inventory management, our inventory backlog remains below 5%, well below the industry average. Effective inventory control reduces capital occupancy and storage costs.

 Response speed of customer service

 Provide a professional customer service team to respond quickly to customer inquiries and order processing. We promise to provide solutions or update order status within 24 hours when customers contact us to ensure a smooth and satisfactory customer experience.

 Our customer service center is open all year round, running 24 hours a day, ensuring a rapid response to customer inquiries and needs at any time. Customers can contact us by phone, email, or online chat tools.

 For all client inquiries, we promise to reply within 1 hour of receipt. For technical support or after-sales service requests, we guarantee to provide solutions or clear subsequent processing steps within 24 hours.

 Our after-sales service team is professionally trained to quickly identify and solve various common problems. For complex technical problems, we have a dedicated technical support team to ensure that the problem can be properly handled in the shortest possible time.

    In order to continuously improve the service quality, we conduct a satisfaction survey on each after-sales service. This data helps us to continuously optimize our service processes and improve the effectiveness of our service team.